Font Size: A- A A+

Peer and Family Support

"Recovery is a process, a way of life, an attitude, and a way of approaching the day's challenges.   It is NOT a process for attempting to return to who the person was before."
~Patricia Deegan, Ph.D. and psychiatric survivor


Traditionally, mental health care had a goal of "stabilizing" individuals. Stability in this sense often meant managing an individual's symptoms through continued medication and involvement in the mental health system. The goal of person-centered practices, tools, and planning is to help people with a diagnosis of mental illness truly recover.

The video Finding Pathways to Recovery explains the use of a person-centered approach. (Click one of the two links on the home page to download this video and click the link above to download the companion manual to the video.)

In Finding Pathways to Recovery, NYCCP proposes the following definition...


"Recovery is the process of attaining a life worth living as defined by the individual's interests, goals, hopes, and dreams, fulfilling a valued and respected role in society, with all the attendant rights, freedoms, and responsibilities."

Family Involvement

Family involvement is important to the success of the New York Care Coordination Program. If you have a family member who is enrolled in the program and would like to know more, please contact one of the NYCCP Peer and Family Coordinators listed on the staff page.

Three national organizations can be very helpful in finding information and more about peer and family support in your area.

If you would like to be involved in meetings for peers and family members in your local community, contact the chapters in the six-county region of the Care Coordination Program for each of these organizations.


National Alliance on Mental Illness (NAMI)

Onondaga County
917 Avery Ave
Syracuse, NY 13204
Phone (315) 487-2085
Fax: 315-487-2154

Chautauqua County
NAMI Jamestown
16 East Terrace Ave
Lakewood, NY 14750
Phone (716) 487-9644
or (716) 985-4184
Fax: (716) 985-4691

Erie County
NAMI Buffalo
264 Hamilton Drive
Buffalo, NY 14226
Phone: (716) 862-8229
Fax: (716) 839-0548

Monroe County
NAMI Rochester
320 North Goodman St., Suite 102
Rochester, NY 14607
Phone (585) 423-1593
Fax: (585) 423-0572


Mental Health Association (MHA)

Genesee County
25 Liberty Street
Batavia, New York  14020
Phone: 585.344.2611
Fax: 585.345.1418
Web site:

Chautauqua County
218 East 2nd Street
Jamestown, New York  14701
Phone: 716.487.0616
Fax: 716.483.3524

Erie County
999 Delaware Avenue
Buffalo, New York  14209
Phone: 716.886.1242
Fax: 716.881.6428
Web site:

Monroe County
320 North Goodman Street
Rochester, New York  14607
Phone: 585.325.3145
Fax: 585.325.3188
Web site:

Onondaga County
Syracuse, New York  13206
Phone: 315.445.5606
Fax: 315.445.1828
Web site:



Depression and Bipolar Support Alliance

Meetings for peers and family members for the Depression and Bipolar Support Alliance (DBSA) in the six-county region of the Care Coordination Program include:

DBSA Buffalo
Contact: Richard D'Amato
Phone: (716) 316-6795

Contact 1: Gregg Phillips
Phone: (315) 478-4145